May-2024 Avaya 33160X Certification Real 2024 Mock Exam [Q25-Q46]

Rate this post

May-2024 Avaya 33160X Certification Real 2024 Mock Exam

33160X Exam Questions and Valid PMP Dumps PDF

Avaya 33160X (Avaya Workforce Engagement Support Certified) Certification Exam is designed to test an individual’s proficiency in delivering technical support for the Avaya Workforce Engagement solution. Avaya Workforce Engagement Support Certified Exam certification is equivalent to the Avaya Support Professional credential and validates the candidate’s in-depth knowledge of the Avaya Workforce Engagement platform, including its implementation, configuration, and troubleshooting techniques.

Avaya Workforce Engagement platform helps organizations to optimize their workforce management by analyzing employee performance and providing real-time feedback. The platform includes several applications such as quality management, workforce management, and speech analytics. Avaya Workforce Engagement Support Certified professionals are responsible for implementing, configuring, and troubleshooting the Avaya Workforce Engagement platform.

QUESTION 25
When setting up voice recording,whichstatement describes the purpose of member groups?

It specifies the actual extensions in use in your system, and associates them with the data source

It maps employees to extensions and data sources

It enables the translation of recorded events from third-Paty systems

It creates groups of extensions for management purposes and defines the type of recording for your particularenvironment

QUESTION 26
Which three statements about the Server Readiness Validator tool are true? (Choose three)

It validates operating system setting

It creates a report to show any trouble spots

It validates CA server security certificates

It validates partition sizes

It can run under the local systems account

QUESTION 27
You are going to the customer site to start your Avaya Workforce Engagement installation. You have the documentation, but when you review yourchecklist, something is missing. Which important thing is missing in your installation checklist?

IMSA account

Administrator account

MSA and DMSA account

Wsuper user account

QUESTION 28
Whichstatementdescribes a part of the Avaya Workforce Engagement server validation process?

All server validation information is maintained on a separate logging server

The SR validator attempts to fix any issues it finds

The SR validator compares the current installation and configuration to the requeriment file for that server

The server group and server type are automatically detected by the SR Validator

QUESTION 29
In Archive, what is the function of a campaign?

It defines how to perform a specific archive task against a specific media.

It defines when and how fast archive activity may occur on a recorder.

It defines filter rules to determine which recordings to archive.

It defines the physical repository for archived content.

QUESTION 30
Which documentation category covers the Avaya Workforce Engagement install and configure process up to the successful SAT on the customer site?

Product document guides

End-user guides

Deployment reference guides.

Implementation guides.

QUESTION 31
In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?

When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.

When there is an incoming call that is put on hold, only the customer side will be recorded.

An internal call will not be recorded.

When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.

QUESTION 32
On
a new computer, you are trying to log into the Enterprise Manager for the Application Server. Enterprise Manager is accessible from your Old PC. On the new computer, when you navigate to
http://*frameworkserver*wfo, Internet Explorer closes with no error. What is causing this problem?

You so not have network connectivity to the Application Server.

You are using the wrong URL.

You have the pop-up blocker turned on.

You are using Internet explorer 11.

QUESTION 33
To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

CMS

Quality

Phone

Dialer

QUESTION 34
The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

Create a phone Data Source

Create Phones and Extensions

Set up recording Environtment

Create a Member Group

QUESTION 35
Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?

Maintenance account

MSA

DMSA

Local account

QUESTION 36
Which three statements about the Framework platform are true? (Choose three)

Requires a locally installed instance of Microsoft SQL.

It is a predefined set of Server Roles that are deployed together on the same machine.

The platform is HW independent.

The platform is Windows OS independent

It can be installed with another platform on the same hardware.

QUESTION 37
In the Avaya Workforce Engagement, which twostatementsabout framework license activation are true?
(Choose two)

License activation requires Enterprise Manager access to the internet

The License Reference number is generated when the customer order is placed

The License Registration Key is generated during installation

The License Registration Key isgeneratedbefore the Enterprise Suite is installed

QUESTION 38
Which three Avaya Workforce Engagement maintenance tasks should be completed in a daily or weekly basis? (choose three).

Consider loading trends.

Check active alarms

Confirm Services are running

Perform Database backups

Check data fragmentation

Explanation
According to the Avaya Workforce Optimization Select Administration Guide, the following are some of the maintenance tasks that should be completed on a daily or weekly basis:
B: Check active alarms. The administrator should monitor the health status of the servers and services in the Avaya Workforce Engagement system and check for any active alarms that indicate critical or major issues. The administrator can use Enterprise Manager to view the alarms and their details, such as severity, description, time, and resolution steps. The administrator should resolve the alarms as soon as possible to avoid any impact on the system performance or functionality.
C: Confirm Services are running. The administrator should verify that all the services and components that are required for the Avaya Workforce Engagement system are running properly on each server. The administrator can use Enterprise Manager to view the status of each service and component, such as online, offline, orerror. The administrator should restart any service or component that is not running or has an error status.
D: Perform Database backups. The administrator should perform regular backups of the databases that store the configuration and data for the Avaya Workforce Engagement system, such as the Framework database, the Recorder database, and the Quality Management database. The administrator can use Enterprise Manager to schedule and manage the database backups, as well as restore them in case of a disaster recovery scenario.
The statements A and E are incorrect because:
A: Consider loading trends. This is not a maintenance task that should be completed on a daily or weekly basis, but rather a planning task that should be done before installing or scaling the Avaya Workforce Engagement system. The administrator should consider the loading trends of the contact center, such as the number of agents, channels, interactions, evaluations, etc., and determine the optimal deployment level and server configuration for the system.
E: Check data fragmentation. This is not a maintenance task that should be completed on a daily or weekly basis, but rather an optimization task that should be done periodically or when needed. The administrator should check the data fragmentation of the databases that store the configuration and data for the Avaya Workforce Engagement system, such as the Framework database, the Recorder database, and the Quality Management database. Data fragmentation occurs when data is stored in non-contiguous blocks on the disk, which can affect the performance and efficiency of the database operations. The administrator can use Enterprise Manager to analyze and defragment the databases to improve their performance. References: Avaya Workforce Optimization Select Administration Guide

QUESTION 39
Which statement about archive database Service role Configuration is true?

You can add multiple archive database targets

You can change database targets in Enterprise Manager

You can create database targets in Recorder Manager

You can change database targets in Recorder Manager

QUESTION 40
In which migration process to Avaya Workforce Engagement can the test mode migration be used?

Server reuse

In-place

Side-by-side

Site migration

QUESTION 41
A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?

Side-by side or hardware reuse migration to R20.x

Two step upgrade process, to V15.1 first, then to R20.x

Side-by side upgrade to R20.x in Windows 2016

In-place upgrade to R20.x in Windows 2012 R2 (grey kit)

QUESTION 42
Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?

The alarm status

The user log

The Audit viewer

The installer log

QUESTION 43
Which three statements describe the prerequisites for installing Avaya Workforce Engagement server in deployment level 3,4 or 5? (choose three).

Date center servers can be split in multi-domain forests.

The Framework components can be installed using a Management Service Account (MSA).

The Framework components need to be installed using a domain account with loca administrator privileges in the Framework server.

Date center zone servers, service user and group account, must all be members of the domain ‘s Active Directory.

The Framework components can be installed in a workgroup environment.

Explanation
According to the Avaya Workforce Optimization Select Installation Guide, the prerequisites for installing Avaya Workforce Engagement server in deployment level 3, 4 or 5 are as follows:
B: The Framework components can be installed using a Management Service Account (MSA). An MSA is a domain account that has local administrator privileges on all servers in the Framework domain. The MSA is used to install and run the Framework services and components.
C: The Framework components need to be installed using a domain account with local administrator privileges in the Framework server. This account is different from the MSA and is used to log in to the Framework server and run the installation wizard.
D: Data center zone servers, service user and group account, must all be members of the domain’s Active Directory. A data center zone is a logical grouping of servers that share common resources and settings. A service user account is a domain account that has local administrator privileges on all servers in the data center zone. A service group account is a domain group that contains all service user accounts in the data center zone.
The statements A and E are incorrect because:
A: Data center servers can be split in multi-domain forests. This is not a prerequisite for installing Avaya Workforce Engagement server, but rather an optional configuration that allows for more flexibility and scalability. However, this configuration requires additional steps and considerations, such as setting up trust relationships between domains and configuring DNS suffixes.
E: The Framework components can be installed in a workgroup environment. This is not a prerequisite for installing Avaya Workforce Engagement server, but rather an alternative configuration that is only supported for deployment level 1 or 2. A workgroup environment does not use Active Directory or domain accounts, but rather local accounts and groups on each server. References: [Avaya Workforce Optimization Select Installation Guide]

QUESTION 44
The Screen Capture module is installed on an employee desktop.
To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?

Screen capture

Capture service

Desktop resource

EIM

QUESTION 45
During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?

Site servers

Security settings

Enterprise Settings

Servers role

QUESTION 46
When analysing an Avaya Workforce Engagement recording integrations with Avaya Contact Recorder Advanced (ACRA) What are the three main components? (Choose three)

Customer Environment.

May-2024 Avaya 33160X Certification Real 2024 Mock Exam [Q25-Q46]

Be the first to reply

Leave a Reply Cancel reply