Field-Service-Consultant Free Certification Exam Easy to Download PDF Format 2024 [Q50-Q74]

Q50. Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?

Create a Quick Action on the Service Appointment to launch a Visualforce signature page.

Create an Approval Process from the Service Appointment for the customer’s Authorization.

Create a Checkbox on the Service Appointment that will capture the customer’s Authorization.

Create a custom text field to capture the customer’s signature on Salesforce mobile app.

Q51. A customer is using Marketing Cloud Connect but not sending tracking back to Sales Cloud. They want to create a Task on Contact and Lead records for follow up when someone has not opened five emails in a row.
Which activities could be used to fulfill this requirement’

API Event Entry, SQL Query Activity, Task Activity

Salesforce Data Entry, SQL Query Activity, Task Activity

Scheduled Automation, SQL Query Activity; Data Extension Entry, Task Activity

Scheduled Automation, Filter Activity; Data Extension Entry, Contact Activity

Q52. A dispatcher needs to reduce the backlog of service appointments in different territories and focus on Individual customer service. Which scheduling policy should the dispatcher use

Customer first

Emergency

High intensity

Soft boundaries

Q53. Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

Work Order Record Types for Break-fix, Install, and Inspection.

Work Type Line Items for Install, Break-fix, and Inspections.

Work Types and Skill Requirements for Install, Break-fix, and Inspections.

Work Order custom fields to define Install, Break-fix, and Inspections.

Q54. Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High’ Choose 2 answers

The Scheduling Policy Used field is blank.

The scheduling policy is producing too many candidates that qualify for each Service Appointment.

Most service appointments have the same priority.

The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.

Q55. To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?

Define a generation horizon of 14 days.

Define a generation timeframe of 14 days.

Configure Auto-generate Work Orders to True.

Define a generation horizon of 20,160 minutes.

Q56. Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?

Create the individual Technicians as Service Crew Members.

Set the individual Technicians as Capacity-Based Service Resources.

Set the Contractor Manager as a Capacity-Based Service Resource.

Create the Contractor Manager as a Crew Service Resource.

Q57. A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?

The Product Item Transactions Related List on the Product Item

The Work Order Line Item associated with the completed Work Order

The Products Consumed section on the Work Order

The Product Request Line Item associated with the Product

Q58. universal containers technician may be assigned to jobs with arrival window to meet the costumer appointment time preference technicians are also assigned to jobs without a preferred appointment time In which two ways should the consultant define operation house to meet this requirement Choose 2 answers

When service resources are available for work

The maintenance plan for account

The due date of the service appointment

The time slots for appointment booking

Q59. Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?

Utilize Standard Global Service Price Book Entries.

Utilize multiple country-specific Price Books.

Utilize country-specific Price Book Entries.

Utilize the standard Salesforce Price Book.

Q60. At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce’s schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?

Dispatcher

Agent and Resource

Agent

Mobile, Agent, and Resource

Q61. Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers

Leverage the Match Skills Work Rule when scheduling appointments.

Leverage the Match Skills Scheduling Policy when scheduling appointments.

Create Skills that relate to qualifications from Setup and assign them to a Service Resource.

a Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.

Q62. Northern Trail Outfitters wants a simple segmentation strategy for Identifying subscribers for their emails.
What solution should they use?

List model and Groups in Single Send Journeys

Relational data extensions with primary keys to match subscribers with their data

Attribute group in Contact Builder for segmentation

Data Extension Entry Source In Journey Builder with a filter

Q63. Universal Containers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?

Use Work Types to assign associated Articles to Work Orders.

Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.

Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.

Create a custom mobile app that syncs articles based on Service Appointment assignments

Q64. Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers

Associate a Required Skill called Site Visit to a Maintenance Plan.

Associate 2 Work Type called Site Visit to a Maintenance Plan

Aute-generate Work Orders with a 14 daya Generation Timeframe.

Auto-generate Work Orders with a 14 day Generation Horizon.

Q65. Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?

Update the Service Appointment Status field.

Update the Service Appointment field “In Jeopardy.”

Update the Service Appointment Chatter feed.

Reschedule the Service Appointment for later.

Q66. A small restaurant franchise wants to implement Marketing Cloud to support their franchise owners. The corporate office owns the advertising copy and subscriber lists. The owners of franchised stores add a customized local message to the marketing campaign.
What hierarchy should be recommended?

One business unit.

One business unit with shared folders.

A One parent business unit and a child business unit for each franchise owner.

One parent business unit and a child business unit shared across franchise owners.

Q67. Technicians often need to generate a report in the customer’s language.
Which configuration should the Consultant recommend to meet the requirement?

Update the Language of the current User.

Add the Service Report Language field to the Work Order Page Layout.

Add the Language field to the Contact Page Layout.

Update the Default Language of the Organization.

Q68. Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers

Includes the match territory work rule

Remove the match territory work rule

Select working location enable primary on the working territories work rule

Deselect working location primary on the working territories work rule

Q69. universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?

Create a work rule with two required skills

Create a two-service crew

Create a crew with two technicians

Q70. Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?

Attachments on Cases.

Knowledge Base on Cases.

Custom Links on Work Orders.

Knowledge Base on Work Orders.

Q71. Universal Containers (UC) is using Field Service and has customer meetings at UC’s offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm. How can this be achieved?

Use Territory-specific Operating Hours.

Use Customer Operating Hours.

Use Multiple Operating Hours with Slots for each hour.

Use Exact Appointments on the Work Types.

Q72. Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

The Preferred Resource service objective is ignored for active Crew Members.

Capacity-based scheduling is supported for Service Crews.

A service resource can only be 2 member of 2 single Crew

Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

Q73. Universal container provides multiple service types (i.e installation,
maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.
Which two configurations should a consultant implement to meet the requirements?

Use work type with required skills

Assign the appropriate skill to resource

Select the relevant work type for each resource

Create a multiple work order line per service

Q74. A customer has been having problems with SMS responses getting the default keyword response rather than the appropriate next keyword response.
What are two potential reasons for this unexpected response?
Choose 2 answers

Responses are not sent within 24 hours of the outbound message.

Response contained “stop” in the message content.

Responses are not sent within the Conversation Window.

Next keyword was not specified on the outbound message.

Field-Service-Consultant Free Certification Exam Easy to Download PDF Format 2024 [Q50-Q74]

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