ActualTorrent 6211 Dumps Real Exam Questions Test Engine Dumps Training [Q12-Q31]

NEW QUESTION 12
After adding and configuring the Contact Center Multimedia (CCMM) server, ad available to you based on information stored within the CCMM server database.
Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

NEW QUESTION 13
Which type of dialing Is it when the outbound call is made automatically after presentation to the agent?

NEW QUESTION 14
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

NEW QUESTION 15
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?

NEW QUESTION 16
Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

NEW QUESTION 17
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

NEW QUESTION 18
Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will thescreenpop launch as shown in the exhibit?

NEW QUESTION 19
You need to install Avaya Agent Desktop (AAD) on an Agent’s desktop computer. WhichURL location will you enter to access the AAD Web page to start the AAD installation?

NEW QUESTION 20
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur.
Which multimedia prefix Is used for an Outbound skillset?

NEW QUESTION 21
Agents will use Disposition Codes after dosing an outbound contact.
For which purpose Is a disposition code used by agents?

NEW QUESTION 22
What is required when configuring an Email skillset In the Contact Center Multimedia Administration Tool?

NEW QUESTION 23
Which component manages the states of contacts, agents, terminals, and addresses used for assiging contacts?

NEW QUESTION 24
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

NEW QUESTION 25
Users of the Outbound Campaign Management Tool require access rights to the Outbound component.
Which component within the Center Manager Administration would the user be assigned Launchpad option access?

NEW QUESTION 26
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

NEW QUESTION 27
During the Avaya Aura Contact Center Agent Desktop installation the CCT Log Level was set to Off.
Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?

NEW QUESTION 28
When performing an immediate backup in the Contact Center Database Maintenance utility, Which application Is the only one that is not selected by default?

NEW QUESTION 29
Which Orchestration Designer intrinsic is used for Multimedia contacts?

NEW QUESTION 30
A user is assigning a skillset to a call while creating a new outbound campaign.
What Is the result if the skillset field Is left blank?

NEW QUESTION 31
Which Avaya Aura Contact Center component is the application agents used to handle voice and non-voice contacts?