[Aug-2022] Latest Avaya 6211 exam dumps and online Test Engine [Q21-Q37]

QUESTION 21
Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?

QUESTION 22
When analyzing life cycle of an outbound contact in Avaya Aura Contact Center.
Step 1 shows outbound campaigns are created in the OCMT and loaded Into the CCMM da Step 2 states that each call in the outbound campaign triggers a contact arrived message.
What is Step 3 in the life cycle of an outbound contact In Avaya Aura Contact Center?

QUESTION 23
You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

QUESTION 24
You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management.
How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

QUESTION 25
What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?

QUESTION 26
A user is assigning a skillset to a call while creating a new outbound campaign.
What Is the result if the skillset field Is left blank?

QUESTION 27
During contact handling, agents can create a callback to a customer.
Where are the Agent Desktop callback minimum and maximum timers configured?

QUESTION 28
What is required when configuring an Email skillset In the Contact Center Multimedia Administration Tool?

QUESTION 29
Refer to the exhibit.

An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
What agent desktop feature is the agent accessing when they dick on the double page icon?

QUESTION 30
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?

QUESTION 31
Where Is the administration of outbound campaigns and management of dialing lists performed?

QUESTION 32
You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections.
What are two functions of the Reference Client? (Choose two.)

QUESTION 33
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur.
Which multimedia prefix Is used for an Outbound skillset?

QUESTION 34
Which service contains the InboundMessage Handler (IMH) component?

QUESTION 35
Which Avaya Aura Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

QUESTION 36
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database.
Which file types are used to export resource configuration data from the Windows network for data analysis?

QUESTION 37
Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?