Practice Test for Field-Service-Lightning-Consultant Certification Real 2022 Mock Exam [Q80-Q101]

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Practice Test for Field-Service-Lightning-Consultant Certification Real 2022 Mock Exam

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Field Service Lightning Consultant Exam

Field Service Lightning Consultant Exam is related to Salesforce Certified Field Service Lightning Consultant Certification. This exam validates the Candidate knowledge and skills of the Salesforce Certified Field Service Lightning Consultant program is to test and certify qualified implementation consultants for partners and Salesforce teams (such as Services, CFL, and Support).

QUESTION 80
Each door lock that universal containers (UC) sells have a unique 20-digit code. The code represents the manufacturer, production run, and production number UC needs to track each lock in addition to the installed locks, all technician carry five replacement in their van stock How should UC track the van stock door locks?

Create a product item for each door lock utilizing standard field

Create a product item with all the serial numbers in the noted section

Create a product item and enter a serial number in related list

Create a product item and enter technician lock quantity

QUESTION 81
universal containers have a call center that responds to requests from
customers and schedules time for field service engineers (FSEs) to perform work on assets owned by the client. Call center agents are responsible for booking appointments Which permission set license should be assigned to the call center agents?

FSL dispatcher license

FSL agent license

FSL admin license

FSL resource license

QUESTION 82
universal container is implementing work order management to better the support its clients Choose 2 answers

Create work skills using the fsl lightning Managed package wizard. Assign the skills to service resources. And the skill to work type and work order

Create the work skill using setup. Manually assign the skills to service resources

Create the work skills using the FSL lightning web component. Assign the skill to service resources add the skill to work type

Create the work skills using the guided setup wizard. Assign the skill to service to service resources using guided setup

QUESTION 83
A Universal Containers’ (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line Item as “Cannot Complete” and enter details in the Description field. Mark the parent Work Order as “Cannot Complete”.

Mark all Work Order Line Items as “Cannot complete,” including the incomplete Work Order Line Item; mark the parent Work Order as “In Progress.”

Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line Item as “Cannot Complete,” and enter details in the Description filed. Mark the parent Work Order as “Cancelled.”

QUESTION 84
Which three objects are associated to the Work Type? Choose 3 answers

Service Appointments

Products Required

Resources

Skill Requirements

Articles

QUESTION 85
Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?

Quick Action on Opportunity to Create Work Order

Quick Action on Work Order Line Items to Create Opportunity

Quick Action on Work Order to Create Opportunity

Quick Action on Opportunity to Create Work Order Line Item

QUESTION 86
universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console Which two filtering options should manager use to find the appropriate work order?
Choose 2 answers

The dispatcher console MAO and filter the list to show only desired service appointment

The prevention maintenance Gantt and filter the list to show only desired work orders

The dispatcher work order polygons and filters the list to show only desired service appointment

The dispatcher console appointment list and filter the list to show only desired service Appointment

QUESTION 87
an agent has to create a work order for a complex installation. A work order line item is created line item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company’s preferred price book while the other is on the U.S price book.
Which solution should a consultant recommend so the agent can meet this requirement?

Create one work order for each price book and add work order line items to the appropriate work order based on its price book.

Create one work order and override the price on work order line items for products on the preferred price book.

Create one work order and add work order line items based on the price book selected on the work type.

Create one work order for each price book and use work types to assign the price book to work order line item.

QUESTION 88
Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

Create a Quick Action that will create a new Service Appointment record.

Create a Visualforce page that will create a new Work Order record.

Create a Quick Action that will create a new Work Order record.

Create a Visualforce page that will create a new Service Appointment record.

QUESTION 89
Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution.
Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

Customer Communities Plus

Chatter Files Connect

Chatter Customer Groups

Partner Communities

Customer Communities

QUESTION 90
Universal containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all service appointments.
Which two customizations should the consultant recommend to meet this requirement?
Choose 2 answers

Select the new policy as the scheduling policy for the scheduled optimization job.

Create a custom quick action for booking appointments and candidates that use the new scheduling policy.

Create a new scheduling policy that includes service objectives in this order:
minimize overtime, minimize travel, preferred service resource, skill level, resource priority, asap.

Create a new scheduling policy that includes service objectives in this order: ASAP, Resource Priority, skill level, preferred services resource, minimize travel minimize overtime.

QUESTION 91
TheCFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.

Custom Work Order Escalation Rules

CustomValidation Rule on Work Orders

Custom Approval Process on Work Orders

Custom Work Order Status with Category

QUESTION 92
Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer’s account. What should a Consultant recommend to track these work requests?

Cases Only

Cases, Work Orders, and Tasks

Work Orders and Cases

Work Orders only

QUESTION 93
The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher’s Console while taking the Scheduling Policy intoconsideration. Which three options are available to the Dispatcher? Choose 3 answers

Select a Service Appointment from the list, press the “Edit” action and allocate the Resource.

Select a Service Appointment from the list and press the “Schedule” action.

Select multiple Service Appointments from the list and bulk schedule them.

Select a Service Appointment from the list, press the “Candidates” action, and select the best time slot.

Select a Service Appointment from the list, press the”Change Status” action and “Dispatch.”

QUESTION 94
Universal Containers wants the Ability for their Field Technicians to log sales opportunities associated with their Work Orders.
What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app?

Quick Action on Opportunity to Create Work Order

Quick Action on Opportunity to Create Work Order Line Item

Quick Action on Work Order to create Opportunity

Quick Action on Work Order Line Items to create Opportunity

QUESTION 95
Each container consists of multiple parts that are tracked by Asset records. Universal Container’s customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field Service to track the work performed?

Create a Work Order and Work Order Line Item for each Asset being serviced.

Create a Work Type to automatically create relevant line items for each Asset.

Create a Work Type and Work Order for each Asset being serviced.

Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.

QUESTION 96
The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher’s Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers

Select a Service Appointment from the list, press the “Edit” action and allocate the Resource.

Select a Service Appointment from the list and press the “Schedule” action.

Select multiple Service Appointments from the list and bulk schedule them.

Select a Service Appointment from the list, press the “Candidates” action, and select the best time slot.

Select a Service Appointment from the list, press the “Change Status” action and “Dispatch.”

QUESTION 97
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?

Update the Service Appointment Status filed. (can’t be done from mobile)

Reschedule the Service Appointment for later. (from mobile it can only be reschedule via chatter)

Update the Service Appointment Chatter feed.

Update the Service Appointment field “In Jeopardy” (its not a Service Appointment field)

QUESTION 98
time sheet entries can be associated to which two objects? Choose 2 answer

Work order line item

assigned resources

Service resource

Work order

QUESTION 99
A customer wants return a defective product instead of scheduling service appointment How should this product be tracked in field service lightning?

Create a work order and work order line

Create return order and return order line item

Create a product request and product request line item

Create a return order and relate it to the product

QUESTION 100
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

Add the Work Order Quick Action on the Case.

Use Work Types to achieve pre-defined templates.

Add the Work Order QuickAction on the Account.

Use Record Types to achieve pre-defined templates.

QUESTION 101
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to “Technician Wrap Up.” The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose 3 answers

Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.

Create a Milestone which has entry criteria for Status = Technician Wrap Up.

Create custom fields to capture that the Wrap UP Activities have been completed.

Create a Workflow to close the Milestone when the Wrap Up is complete.

Create a Process Builder to close the Milestone when the Wrap Up is complete.

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Practice Test for Field-Service-Lightning-Consultant Certification Real 2022 Mock Exam [Q80-Q101]

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Field Service Lightning Consultant Exam

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