Field-Service-Lightning-Consultant Questions – Truly Beneficial For Your Salesforce Exam (Updated 303 Questions) [Q85-Q108]

NEW QUESTION 85
Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?

Use Workflow to close the Case when all Work Orders are closed.

Use Process Builder to close the Case when all Work Orders are closed.

Use Workflow to close the Case when the Work Order is dispatched.

Use Process Builder to close the Case when the Work Order is created.

NEW QUESTION 86
Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?

Create two Service Appointments, set the Related Service Appointment and Time Dependency.

Create one Service Appointment with the total duration of the two jobs and assign two Resources.

Create two Service Appointments and schedule them to the same Resource.

Create one Service Appointmentand schedule it to two different Resources.

NEW QUESTION 87
which configuration can universal containers use to brand the field service lightning mobile app?

Company colours

Company address

Company style sheets

Company logo

NEW QUESTION 88
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.

Publish training documentation in a closed chatter group.

Increase training to Sales Representatives.

Publish pre-release documentation on the Customer Community.

Increase training to Field Service Technicians

NEW QUESTION 89
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

Service Objectives and Work Types

Service Objectives and WorkRules

Service Levels and Work Rules

Service Contracts and Service Levels.

NEW QUESTION 90
Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.

Add the allowed Status Transitions in Field Service Settings.

Add new Status to the Work Order

Add the Status Transitions to the Technicians’ Profile.

Add new Status to the Service Appointment.

NEW QUESTION 91
Which three factors should the consultant consider when recommending a routing option?
Choose 3 answers

Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres

Multiday work schedule only aerial routing.

Street level routing incorporates Google map api and run faster than aerial routing

Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres

Aerial routing computes the shortest distance between two locations bassed on a straight-line route

NEW QUESTION 92
Universal containers technicians frequently need to request more parts from another inventory location when stock runs low.
How can universal container technicians achieve this for each product requested?

Create a work order line item and a product request line item.

Create aproduct request and a product request line item.

Create a product consumed and a product request line item.

Create a shipment and a product request line item.

NEW QUESTION 93
At universal containers the service territory member’s time zone is one hour behind the service territory time zone how should the consultant ensure proper scheduling and optimization for the member?

Add one hour to the start and end times on the service territory.

Add one hour to the start and end times on the service territory member’s operating hours.

Change the time zone on the service territory member’s user record to match the service territory’s time zone.

Subtract one hour from the start and end times on the service territory.

NEW QUESTION 94
A Technician is onsite where there is no connectivity and is required to capture the customer’s signature. What is the appropriate order of operations as the Technician goes back online?

DeliverService Report, capture signature, update records, sync device.

Capture signature, sync device, update record, deliver Service Report.

Deliver Service Report, update record, sync device, capture signature.

Capture signature, update record, sync device, deliver Service Report.

NEW QUESTION 95
Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue.
How can the Dispatcher ensure that the required staff is assigned to the project?

Assign the existing Work Order to a Crew.

Assign the existing Service Appointment to a Crew.

Assign the existing Work Order to each staff member.

Create a new Service Appointment and assign a Crew.

NEW QUESTION 96
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling.
Which two approaches will contribute to this goal? Choose 2 answers

Reduced Work Orders per Shift.

Reduced Overtime per Work Order.

Reduced Travel Time per Work Order.

Reduced Absences per Employee.

NEW QUESTION 97
Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?

With Entitlement Templates

With Workflows

With Process Builder

With Work Order Types.

NEW QUESTION 98
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

work types

work order

service appointment

service report

NEW QUESTION 99
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
Contractor 1 has providedservices for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors’ experience?

Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Assign Contractor 1 as a Preferred Resource.

Assign Contractor 1 and 2 different capacities for repair work.

Assign Contractor 2 as an Excluded Resource.

NEW QUESTION 100
Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?

Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.

Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.

Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.

Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.

NEW QUESTION 101
Universal Containers` customers typically like to be by the same Technician that completed the initial installation.
How should a Consultant implement this rule?

Add the Account as one of the Resource Skills.

Add the Resource as a Preferred Resource.

Add the Resource as a Required Resource.

Add all other Resources as Excluded Resources.

NEW QUESTION 102
universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service

Use the work type to define the installation services for each product- use work order to track work for each customer – use service appointment to assign the work

Use cases to define the installation services for each product – use service appointment to track the work for each customer- use work order to assign the work

Use service appointment to define the installation services for each product – use work order to track order for each customer use task to assign the work

Use work order to define the installation services for each product use work type to each work – use work type to track work for each customer – use service appointment

NEW QUESTION 103
Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?

Managing page layouts and milestone trackers can be done in salesforce1.

Creating Entitlements for Cases and Work Orders must be separated.

Managing page layouts and validation rules can be done in Salesforce Lightning.

Creating Entitlements for Work Orders requires Lightning to be enabled.

NEW QUESTION 104
Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer’s equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. How should a Consultant recommend adhering to this business process?

Assign Permission Sets that allow Status Transitions.

Allow Status Transitions based on Role.

Limit Status Transitions based on Profile.

Configure Status Transitions based on Resource Type.

NEW QUESTION 105
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers’7

Field Service Lightning Admin Permissions

Field Service Lightning Mobile License

Field Service Lightning Standard Permissions

Field Service Lightning Scheduling License

NEW QUESTION 106
The org-wide default sharing for a service appointment is set to be private If service appointment is cancelled, which users will have visibility to record?

Assigned resources, owner of service appointment and member of user territory

Assigned resources, owners of service appointment and member of service territory

Owner of service appointment and member of service territory

Owner of service appointment and member of user territory

NEW QUESTION 107
universal containers technician may be assigned to jobs with arrival window to meet the costumer appointment time preference technicians are also assigned to jobs without a preferred appointment time In which two ways should the consultant define operation house to meet this requirement Choose 2 answers

When service resources are available for work

The maintenance plan for account

The due date of the service appointment

The time slots for appointment booking

NEW QUESTION 108
how should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt?

Add the relevant field to the field set.

Use map report layers.

Color code using Gantt palettes.

Create a Gantt action to highlight.

Field-Service-Lightning-Consultant Questions – Truly Beneficial For Your Salesforce Exam (Updated 303 Questions) [Q85-Q108]

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