[Nov-2022] Pass MB-230 Exam in First Attempt UpdatedMB-230 ActualTorrent Exam Question [Q75-Q90]

QUESTION 75
Drag and Drop Question
You are a Dynamics 365 for Customer Service administrator.
You need to import cases from a file without applying routing rules.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

QUESTION 76
You manage Dynamics 365 for Customer Service.
You need to configure automatic case creation for emails received by customers who have a support contract.
What should you do?

Configure service level agreements to be on hold until a call can be made to the customer.

Create an automatic record creation and update rule.
Set the source type to email.
Configure the rule to send automatic email responses to customers when records are created.

Create an automatic record creation and update rule.
Set the source type to service activity.
Configure the rule to send automatic email responses to customers when records are created.

Create an automatic record creation and update rule.
Set the source type to email. If a valid entitlement exists, configure the rule to create a case.

QUESTION 77
You need to enable the Map view for the schedule board. What should you do first?

Enable service territories.

Enable the connection to Bing Maps.

Enable Custom Geolocation.

Select a resource details view.

QUESTION 78
You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer.
You must display the question: Have you used the product before? If the response is Yes, you must display additional questions concerning the product. If the answer is No, you must display a different set of questions concerning other products.
You need to select a survey feature to use.
Which survey feature should you use?

Answer tag

Response routing

Piping

List of ratings

Basic

QUESTION 79
You are a Dynamics 365 forCustomer Service administrator.
Members of the customer support staff must not be available on public holidays in the year 2021.
You need to configure holiday schedules.
Which actions should you perform? To answer, select the appropriate options in theanswer area.
NOTE:Each correct selection is worth one point.

QUESTION 80
You install Microsoft Dynamics 365.
Which three knowledge base article templates are available? Each correct answer presents a complete solution.

Solution to a Problem

Standard KB Article

Case Escalation

Coverage Dates

Procedure

QUESTION 81
Which three actions can you perform by using editable grids? Each correct answer presents a complete solution.

Update a lookup fie4d to a custom entity.

Edit records by using mobile clients.

Group records by a specific column.

Update a Customer Type lookup field.

Update the value of an Owner lookup field.

QUESTION 82
You need to configure each escalation scenario.
Which configuration should you use for each scenario? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

QUESTION 83
You enable feedback for a Voice of the Customer survey.
What is the total number of questions allowed for the survey?

30

40

100

250

QUESTION 84
You send surveys to customers who have opened cases within the past month.
Youneed to send a summary of the survey results to individuals who do not have a Dynamics 365 license.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
NOTE:Each correct selection is worth one point.

Runthe summary report. Export the report to Microsoft Excel. Send the Excel file to the users.

Run the survey summary report. Send a link to the report from within Dynamics 365.

Create a dashboard of the survey summary reports and share the dashboardswith the users.

Create a view with the data, and then email a link.

Run the survey summary report. Print the report to a PDF file. Send the PDF file to the users.

QUESTION 85
Hotspot Question
You are using Dynamics 365 for Customer Service. You have existing routing rules.
You need to create a routing rule for cases and bulk-import cases.
Which actions should you perform? To answer, select the appropriate action in the dialog box in the answer area.
NOTE: Each correct selection is worth one point.

QUESTION 86
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?

Set the closure preference setting to Don’t allow parent case closure until all child cases are closed.

Set the closure preference setting to Don’t allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations.
On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.

Create a business rule.

Add the product and case type fields as fields that child cases will inherit from the parent case.
Set the closure preference setting to Don’t allow parent case closure until all child cases are closed.

QUESTION 87
You are creating a survey using Voice of the Customer.
You need to embed the survey into a website and make it available to your customer.
What should you do?

Create the website.
Add the URL to the Dynamics 365 site in your website.

Create your Dynamics 365 portal.
Display the Voice of the Customer page from within the main website page.

Create a webpage on the website.
Add the URL to link the Voice of the Customer questions from Dynamics 365.

Create an iFrame URL.
Copy the HTML code to an iFrame in your website.

Add the iFrame URL to your website.

QUESTION 88
You are a Dynamics 365 for Customer Service administrator.
Members of the customer support staff must not be available on public holidays in the year 2021.
You need to configure holiday schedules.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

QUESTION 89
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product,customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?

Set the closure preference setting to closure until all child cases are closed.

Set the closure preference setting toDon’t allow parent case closure until all child cases are closed. In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.

Create a business rule.

Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to l child cases are closed.

QUESTION 90
You are implementing Omnichannel for Customer Service for a hospital.
Each customer service agent has a chat capacity of 200.
The implementation requirements are as follows:
Each agent can take no more than two chats at a time.
A new conversation must auto assign to an available agent.
You need to select the conversation options to meet the requirements.
Which options should you configure?

[Nov-2022] Pass MB-230 Exam in First Attempt UpdatedMB-230 ActualTorrent Exam Question [Q75-Q90]

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