[Dec-2022] The Best Slack Certified Study Guide for the Slack-Certified-Admin Exam [Q18-Q42]

QUESTION 18
Anastasia is an Org Owner on the Enterprise plan. In the Sales Workspace, Anastasia has noticed a large drop in the percentage of views in public channels.
What should Anastasia do next?

QUESTION 19
How many integrations can be installed on a workspace on the Standard plan?

QUESTION 20
Large Inc has a number of apps pre-approved in the App Directory for their teams to use, but their admins want to nominate a group of “App Approval Ambassadors” in addition to their Workspace Owners. These
“Ambassadors” will be responsible for reviewing and approving or denying apps in a #plz-app-request channel.
How can the Org Admin ensure that these “Ambassadors” are able to most efficiently approve or deny apps?

QUESTION 21
Nicole manages the global onboarding for new hires at her company.
Each time a user joins the company, Nicole ensures they have the correct training materials to get started on their team. She has noticed that new hires are posting in announcement channels on their first day. Hiring is quickly increasing. Nicole has her largest new-hire group starting next week, and an even larger one the week after.
What should she do to ensure she doesn’t have to manage incorrectly-posted messages and to ensure she can manage the large number of new hires?

QUESTION 22
Which TWO statements are true about workflows? (Choose two.)

QUESTION 23
Tracy works on a marketing team and needs to collaborate with a marketing vendor for a new project being planned in various channels.
To ensure the project is not delayed, Tracy must approve the new member invitations. Which statement is true about roles in this scenario?

QUESTION 24
Which of the following would most make your company a good candidate to use Slack’s Enterprise Key Management (EKM)?

QUESTION 25
The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.
As an Admin, what should you do to set them up for success? (Choose all that apply.)

QUESTION 26
Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

QUESTION 27
What are the main benefits of Workflow Builder? (Choose all that apply.)

QUESTION 28
Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees.
Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team.
Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today.
When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively?

QUESTION 29
Bella is a Workspace Admin at a company with 3,500 employees. She is receiving complaints from her colleagues that “Slack is too noisy”. Her team is bothered by frequent use of @here and @channel in public channels. She has never evaluated or changed the default settings, so she wants to change how those notifications work in her workspace.
How can Bella change her workspace’s messaging restrictions to minimize disruption?

QUESTION 30
Kathleen is a Workspace Owner who leads the marketing department at a mid-sized company in Pune, India.
She keeps receiving new campaigns at her desk to review and approve, but she has never heard of these initiatives. Many of her colleagues are equally confused. She has a few key public channels where she has explained to her team that marketing conversations should take place, so she wonders where her team is communicating. Upon investigation, she discovers that users are creating their own unique channels for each marketing campaign. Subsequently, important employees have been excluded, duplicate projects exist, and information is fragmented.
To enhance transparency and collaboration, Kathleen emphasizes that users should discuss projects together in the agreed-upon channels, as they often involve the same people.
Which settings and permissions should Kathleen change to reinforce this message?

QUESTION 31
A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.
Which of the below would be the most effective way to increase members’ productivity in Slack?

QUESTION 32
Takeshi is an Org Admin on Enterprise Grid. A business leader asks him to create an org-wide channel for a cross-functional company project, but he replies that he needs to create a cross-workspace channel instead.
Which of the following best describes why a multi-workspace channel is more appropriate than an org-wide channel in this scenario?

QUESTION 33
Chandler, who works for Truck Inc, is in charge of developing a new certification program for Truck Inc’s drivers. Chandler will be working with a small team of 4 employees, and details of the program must be kept private from the drivers. They are currently using a group direct message to plan the certification program, but some people on the team will be going on vacation soon, and new members will be replacing them.
What should Chandler do next?

QUESTION 34
Which of the following statements describes the effect of configuring mandatory Two Factor authentication (2FA) in Slack?

QUESTION 35
Andrew is the Primary Org Owner for this company’s Enterprise Grid org, which consists of three workspaces. Frank, a new member of the IT department, will be responsible for inviting guests and managing one of the three workspaces’ settings.
Which role should Andrew give Frank in Slack?

QUESTION 36
Paul leads an accounting team and is implementing a new expense reporting system.
He wants to update employees on the status of the system’s rollout to different offices. He also wants to post links to help articles and online trainings that the team can use as resources. However, he wants to maintain control over the flow of information for these updates and would like to minimize off-topic discussion.
Which of the following would help him achieve his goal?

QUESTION 37
A project team in charge of implementing Slack plans to check in with their executive team three months after the launch. The goal of this check-in meeting is to define the success of Slack at the organization.
What should the team do to prepare for this milestone most effectively?

QUESTION 38
Lydia, an Org Admin on Enterprise Grid, wants to appoint members from her company’s corporate events team to invite external guests to Slack. However, these corporate events team members are regular Slack members, not Workspace Admins.
Where should Lydia go to allow these individuals to start inviting guests on Slack?

QUESTION 39
You are a Workspace Owner and the product manager for a snowboard manufacturing company based in Vancouver, Canada.
As product manager for the company’s RebelX line, you are responsible for all aspects of production, including managing your supplier relationships. You have a connected channel called #supplier-bindings with one of your suppliers based in Osaka, Japan, and you use this channel to plan shipments of bindings and manage all interactions with this supplier.
Unfortunately, one of the supplier’s deliveries has not arrived, and if you don’t receive it by next week, your inventory and sales will be negatively affected.
Because of the timezone difference, you need to notify all channel members about the delay so they are aware as soon as possible or tomorrow morning at the start of the business day.
What should you do?

QUESTION 40
In Large Inc’s Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers.
Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack?

QUESTION 41
Oleg is a Workspace Owner, and his company is on the Plus plan.
Oleg’s company requires all messages to be saved for the history of the workspace. He has already ensured that only Owners and Admins can delete messages.
Which additional settings should be selected to maintain the message history of the workspace?