Pass ServiceNow CIS-CSM Exam With Practice Test Questions Dumps Bundle [Q38-Q53]

QUESTION 38
The available case types are: (Choose two.)

QUESTION 39
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)

QUESTION 40
Which service catalogs are available out-of-the-box in the customer portals? (Choose two.)

QUESTION 41
Major Issue Management uses which one of the following capabilities?

QUESTION 42
What are the Forum User Types? (Choose three.)

QUESTION 43
How many outbound email accounts are supported in Customer Service Management?

QUESTION 44
Match the definitions for roles relationships.
Hot Area:

QUESTION 45
What is the purpose of the Guided Decisions capability?

QUESTION 46
From what places in SN can an agent create a case? (Choose three.)

QUESTION 47
During which Now Create stage are workshops conducted?

QUESTION 48
What action can be performed by a Partner Admin (sn_customerservice.partner_admin) and NOT by a Partner (sn_customerservice partner) in the Customer Service Portal?

QUESTION 49
What module is used to create Case Record Producers?

QUESTION 50
In the Customer Service Management space, what does the term asset management mean?

QUESTION 51
The available case types are: (Choose two.)

QUESTION 52
Special Handling Notes can apply to which one of the following based on specific attributes?

QUESTION 53
Agents and managers cannot create knowledge articles from Community questions.