Updated Aug 09, 2023 Verified Pass 500-443 Exam in First Attempt Guaranteed [Q22-Q43]

NEW QUESTION 22
Which Cisco Unified ICM Admin Workstation tool provides a live stream of errors as they are reported by the router?

Diagnostic Framework Portico

Script Editor

RTTest

Router Log Viewer

NEW QUESTION 23
Which list of scripting objects is valid in a Consider If formula for Precision Queue?

Call, Attribute, SkillGroup, Call Type

Call, PQ, SkillGroup, Call Type

Call Type, PQ, Attribute, Call

Call, Call Type, Proficiency, SkillGroup

NEW QUESTION 24
With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.)

To stop the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat

To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat

To stop the Cisco Tomcat service, enter this CLI command: utils service start Tomcat

To start the Cisco Tomcat service, enter this CLI command: utils start Cisco Tomcat

To stop the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Tomcat

To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Tomcat

NEW QUESTION 25
Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting?
(Choose three.)

Courtesy Callback

recording a .wav file

FTP a file

Emergency Contact Center closure

agent whisper

IVR Outbound option

agent greeting

NEW QUESTION 26
Which statement about when you deploy Cisco Unified CCE on Cisco UCS C-Series Tested Reference Configuration Servers is true?

You check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.

You do not need to check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.

You can add more disks to the Cisco UCS C-Series TRCs to meet IOPS requirements.

You cannot add more disks, but you can connect the Cisco UCS C-Series TRC to the SAN in the network to meet IOPS requirements.

NEW QUESTION 27
Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

100 ms, 3 heartbeats

100 ms, 5 heartbeats

400 ms, 3 heartbeats

400 ms, 5 heartbeats

The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator

NEW QUESTION 28
In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?

configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer

configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway

install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway

install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer

NEW QUESTION 29
Which command is used to examine detailed events processed by the call router with Cisco Unified Contact Center Enterprise?

dumplog router <options..>

viewlogs rtr <options..>

dumplog rtr <options..>

showlogs rtr <options..>

NEW QUESTION 30
What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to release 10.5?

500

1000

2000

6000

76,000

NEW QUESTION 31
While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors? (Choose two.)

Set FetchAudioDelay timeout.

Set FetchAudioMinimum timeout.

Set mediafetchDelay timeout.

Set mediafetchDelay.

NEW QUESTION 32
Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment?

The VXML application is not deployed to the CVP servers.

The VRU label in the Cisco Unified CVP dial plan does not match the dial peer on the VXML gateway.

The call type is not mapped to the Cisco Unified ICM script.

The Cisco Unified CVP server is running on temporary licenses.

NEW QUESTION 33
Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)

Call Type

Precision Queue

Skill Group

Percent Allocation

NEW QUESTION 34
A new gateway was added to the Cisco Unified Customer Voice Portal in a comprehensive deployment and calls are failing with error “403 forbidden”. What is the possible cause?

Toll Fraud security is not configured correctly.

Gateway cache requires a reset.

Gateway IP has been blacklisted.

IP address trust has not been configured.

NEW QUESTION 35
Refer to the exhibit.

This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)

A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.

A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.

A VRU PG peripheral should be configured with a peripheral ID of 5000.

A network VRU should be configured with a label of maximum length 10 digits.

A PG explorer peripheral should be configured with a peripheral ID of 200.

NEW QUESTION 36
Refer to the exhibit.

In Cisco Unified Contact Center Enterprise Outbound Option when configuring Transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)

Send to VRU node

Queue to Skill Group node

Translation Route to VRU node

Go to Script node

Route Select node

NEW QUESTION 37
What is the semantic meaning of the RouterCallKeyDay variable?

It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.

It represents a string that corresponds to the day that the call was taken. For example: at midnightit could advance from “Monday” to “Tuesday”.

It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.

It represents a sequence number used for ordering rows for the same call.

It represents a string that corresponds to a Globally Unique Call Identifier.

NEW QUESTION 38
Which
option is needed to configure “user.microapp.media_server=”http://mediaserver” value on Cisco Unified Contact Center Enterprise scripts?

Cisco Unified Customer Voice Portal to route calls to “mediaserver”

mapping an IP address to hostname on Cisco Unified Contact Center Enterprise

mapping an IP address to hostname on VXML gateway

no default “mediaserver” in Cisco Unified CVP configuration

NEW QUESTION 39
In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)

Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.

Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.

Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.

Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.

For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.

NEW QUESTION 40
The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control Center tab within the Operations Console web page. Which three devices show an operating status? (Choose three.)

Cisco Unified Communications Manager

Cisco Unified CVP reporting server

SIP proxy server

Cisco Unified CVP call server

Cisco Unified Contact Center Enterprise server

VXML gateway

Cisco Unified CVP VXML server

NEW QUESTION 41
Refer to the exhibit.

Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?

The call that traversed through the A path.

The call that traversed through the B path.

The call that traversed through the C path.

The call that traversed through the D path.

NEW QUESTION 42
Which two statements about Precision Queues are true? (Choose two.)

At least one step must be configured for a Precision Queue.

A Consider If statement may be configured in any step.

A Wait Time may be configured in any step except for the last step.

Either ICM Skill Groups or Precision Queues must be utilized within an ICM instance – not both.

Precision Queues can be configured for usage in agent-based inbound campaigns.

NEW QUESTION 43
Refer to the exhibit.

In Cisco Finesse 10.0(x), a workflow is created for an Outbound Option call. Which condition must be added to ensure that the workflow can distinguish between the Outbound Option call and an agent-initiated outbound call?

callVariable1 is not equal to 1.

BAStatus is not empty.

BAAccountNumber is not empty.

BAStatus is not equal to 1.

BACampaign is not empty.

Updated Aug 09, 2023 Verified Pass 500-443 Exam in First Attempt Guaranteed [Q22-Q43]

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