[2023] Easy To Download GCX-ARC Actual Exam Dumps Resources [Q27-Q41]

QUESTION 27
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named “Welcome” that adds the audio within the .wav file under the English (United States) (en-us) language.

QUESTION 28
Which function is used as part of the decision to route to a different location based on the domain of the sender’s email address?

QUESTION 29
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

QUESTION 30
If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.

QUESTION 31
Select the types of scheduling available in Genesys Cloud. (Choose two.)

QUESTION 32
You want to create a call flow to get the customer’s unique identification number. Select the correct action to accomplish the task.

QUESTION 33
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.

QUESTION 34
What browsers are supported for use with all Genesys Cloud features? (Choose two.)

QUESTION 35
You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

QUESTION 36
What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

QUESTION 37
What is the minimum value for the number of times to repeat a menu?

QUESTION 38
To route an incoming call based on the current time, _____ is the best method.

QUESTION 39
Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)

QUESTION 40
Select all the sections available to configure the global settings for a newly created flow. (Choose five.)

QUESTION 41
Select the percentage that indicates a High level in the flow size.