2025 Best CPTD Exam Preparation Material with New Dumps Questions [Q73-Q90]

NO.73 A call center manager requests refresher training for customer service representatives because the average call length has increased significantly. The manager claims nothing has changed except the return policy. Which action by a talent development professional best exemplifies taking a systems-thinking approach to this request?

NO.74 Which learning concept is best exemplified by the question, “Why do I need to know this?”

NO.75 A claims employee at an insurance company is transferred to the talent development (TD) department. This new TD team member has previously delivered departmental on-the-job training on an informal basis, but does not have any formal TD training. A TD manager has been assigned to help the new TD team member develop TD skills.
What should the TD manager do?

NO.76 According to Mager, what are the three components of a learning objective?

NO.77 A talent development professional has been asked to take a six-hour in-person meeting and transform it into an online course. Which is the best way to create engaging training that will not be a burden for learners to complete?

NO.78 A hacker was successful in accessing a financial services company’s database of customer information after an employee clicked on a phishing email link. The company’s chief executive officer (CEO) created a project team to address the security breach. As a member of the project team, a talent development (TD) professional is asked to evaluate the current security training for effectiveness. Since this is an urgent issue, the project team has been given 30 days to present recommendations.
Which data collection tool(s) would be most appropriate for the TD professional to use in evaluating the current security training?

NO.79 A talent development (TD) professional has been hired as a consultant for a 20-person manufacturing company. The TD professional has not worked in this industry before. Several employees have complained to the human resources (HR) department that some supervisors have been disrespectful toward them when giving feedback. The HR manager decides that company-wide training on appropriate feedback is needed.
The TD professional is assigned to conduct a needs analysis and to report the results to the HR manager in two days.
As a result of the needs analysis, the TD professional finds that some supervisors do not know how to give appropriate feedback and some employees do not respond well to feedback. The HR manager authorizes the TD professional to conduct a one-time, three-hour, instructor-led training program for all employees on giving and receiving effective feedback.
The TD professional decides to incorporate role-play in the training and plans to use the HR manager as the subject matter expert (SME) to create the necessary role-play scenarios. The training program is due in one month. The HR manager is not available in that time frame but notes that a newly hired HR intern is available and suggests that this intern act as an SME in creating the scenarios. Management has decided that the training cannot be postponed.
What should the TD professional do?

NO.80 A talent development professional is following the return on investment (ROI) methodology. Which data collection method will be most useful for collecting Level 4 data?

NO.81 Which metric would show the most alignment with senior management and organizational goals?

NO.82 Which is the primary purpose of an employee engagement survey?

NO.83 An employee meets with a manager and indicates an interest in moving into a different department to prepare for a higher-level position. Currently, no openings are available. Which is the most effective solution for the manager to recommend?

NO.84 An external coach is contracted by a company to work with three of its executive vice presidents (EVPs).
During the scheduled sessions, two of the EVPs show up late and request that their coaching sessions be extended to make up for the missed time. Which is the most ethical and appropriate action for the coach to take?

NO.85 An organization with high turnover had attempted to reduce turnover by increasing wages and paid time off.
A year later, the turnover rate had not changed. Which is the best approach for solving the issue?

NO.86 Which is the most beneficial action a manager can take to impact an employee’s career development?

NO.87 Which action by a talent development professional would be most useful in helping a company support employee development when there is a wide range in ages in the workplace?

NO.88 Which is a benefit of Six Sigma methodology?

NO.89 Which evaluation technique should an organization use to analyze and improve error rates and defects?

NO.90 A talent development (TD) manager at a company decides to purchase a training course that will be customized by the vendor. A firm deadline must be met for course delivery. Which approach to contracting should the TD manager use?