ITIL4-DPI Braindumps Real Exam Updated on Mar 31, 2026 with 42 Questions [Q14-Q29]

QUESTION 14
The manager of a team of highly skilled professionals often handles challenging problems personally in an effort to demonstrate expertise.
Which TWO are the MOST LIKELY consequences of this behaviour?
* Decisions take longer
* Employee morale improves
* Decisions are made quickly
* Employee morale suffers

QUESTION 15
A manager is planning which interfaces will be needed across the value stream when a new service is created.
Which of these steps should be carried out FIRST?

QUESTION 16
An organization recently established a continual improvement team to promote and enable continual improvement throughout the SVS. The members of the team are discussing the team’s role in continual improvement across the organization.
Which is the BEST description of the team’s role in this situation?

QUESTION 17
The IT organization of a large company has an existing improvement programme. Individual IT divisions have fully embraced continual improvement. The business has seen areas of improved performance, but the improvements do not last long.
Which action BEST maintains long-term improvement?

QUESTION 18
Which is a result of an organization following the local laws of a country where it operates?

QUESTION 19
In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?

QUESTION 20
A service provider is implementing a new self-service portal for users to request access to IT services. The portal will be made available to 5000 users across 50 sites.
Which is the BEST guidance for producing guidelines for users of the self-service portal?

QUESTION 21
Which BEST describes the relationship between planning and risk?

QUESTION 22
Which describes ‘scope of control’?

QUESTION 23
An organization has IT divisions distributed globally. As the organization has grown, it has become difficult to align the activities of the IT divisions with the organization’s objectives.
How can the organization ensure that all IT activities are aligned with the organization’s objectives?

QUESTION 24
A retailer is considering introducing a new virtual reality feature to its online presence. Recognizing this is a significant effort requiring new skills and technology, the CIO has asked the operations manager to assess the impact to the organization.
Which assessment method would work BEST in this situation?

QUESTION 25
An internet service provider has recently acquired a smaller competitor and has performed an analysis of internal and external factors affecting both companies. The competitor was acquired because of their popularity in the market due to excellent service levels. The management are about to integrate the staff and practices of the two organizations and would like to ensure that this is successful.
Which assessment method is BEST for them to adopt?

QUESTION 26
When planning a new service, which three factors should be considered when defining the value that the service will create?

QUESTION 27
A CIO has made value stream mapping a key part of an IT improvement effort. A value stream map for existing services is being developed.
Which approach would produce the BEST results?

QUESTION 28
An IT department is functioning as a service provider for the company it is a part of.
Which statement about this provider’s governance is CORRECT?

QUESTION 29
A service provider has a small technical support team, who are based in a remote location and provide support to a critical service. The support group have a reputation for providing excellent service. Head office, who control budget decisions, are implementing an improvement project for the service.
What should the service provider do FIRST to identify the support team’s involvement in the project?