[Sep 14, 2024] Pass HP2-I57 Review Guide, Reliable HP2-I57 Test Engine [Q11-Q32]

NEW QUESTION 11
The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?

Whether the PC models are G10+ models vs. G8/G9 models

Whether the service will cover HP devices only or HP and non-HP devices

Whether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal

Whether you are an HP Synergy, Power, or Power Services partner

NEW QUESTION 12
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer’s devices are covered according to the term of the HP Premium+ Support? (Select two.)

The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.

The partner must install the HP software on all HP and non-HP customer devices.

The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.

The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.

NEW QUESTION 13
Which coverage does HP Post Warranty Support Service provide?

Access to Level 2 help desk technicians

No-cost device repairs made with certified HP parts

Additional 12 months of support based on the product’s base warranty or selected Support Service package

Extension beyond 12 months if needed

NEW QUESTION 14
Which statements are true about the benefits HP Premium+ Support provides to HP channel partners? (Select two.)

Limits support for employees in hybrid work environments

Minimizes the partners’ scale and reach to better focus on end-user support

Helps enhance your profits by increasing your margin when selling HP devices

Secures front-end revenue from the initial sale while relying on HP for ongoing support of the devices

Provides reactive identification and resolution of hardware health issues

NEW QUESTION 15
A customer’s HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?

HP Collaborate Services to help the customer’s employees avoid unexpected technical problems after coverage from the HP Care Pack expires

HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired

HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service

OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer’s existing personal devices

NEW QUESTION 16

NEW QUESTION 17
A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.

Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.

Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.

Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.

NEW QUESTION 18
What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)

Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.

Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.

Asset tagging enables a tiered volume discount strategy to be passed along to customers.

Asset tags help customers save time and money and improve efficiency during the asset management process.

Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.

NEW QUESTION 19
What are the benefits that Premium+ Support provides to customers? (Select three.)

Automated ticketing streamlines & expedites repairs with high-quality support

Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail

Ability to monitor the entire customer fleet of HP and non-HP devices

24×7 remote support in all countries where HP provides coverage

Availability for purchase throughout the entire product lifecycle

NEW QUESTION 20
What are the three Priority Services Packages? (Select three.)

Priority Anytime Access

Priority Management

Priority Access Plus

Priority Access

[Sep 14, 2024] Pass HP2-I57 Review Guide, Reliable HP2-I57 Test Engine [Q11-Q32]

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